مديريت سلامت، دوره 12، شماره 35، صص 32-25.
يوسفي، ح. (1389)، رابطه تعالي سازماني و امنيت شغلي کارکنان، سومين کنفرانس بهبود و تحول اداري.
ب) منابع لاتين:
Adam Lindgreen, “The design, implementation and monitoring of a CRM programme: a case study”, Marketing Intelligence and Planning, Vol. 22, No. 2, 2004.
Afrazeh, A., Heinz, B. & Hans, H. (2002). Personnel productivity, analysis and measurement, Twelfth International Working Seminar on Production Economics, Austria IGLS.
Aityan, S. K., & Gupta, T. K. P. (2012). Challenges of employee loyalty in corporate America. Business and Economics Journal, 55, 1-13.
Alaolmaleki M, Yousefi B. Cognition & Compare of The Ways that Increase Human Resource Productivity in Semnan University of Medical Sciences. 1st Conference of Resource Management of Hospital , Tehran, 2002.
Allen, N.j. and Grisaffe, D. B.,(2001), Employee commitment to the organization and customer reaction mapping the linkages, Human resourse management review , VOL.11.
Allen,N.J. and J.P. Meyer,(1997), “Commitment in the workplace: Theory, research, and application”, sage publications,inc.
Anisimova, T.A.(2007),”The effects of corporate brand attributes on attitudinal and behavioral consumer loyalty ” , Journal of consumer marketing , Vol.24 No.7 , pp. 395 – 405
Ansari GH, Sabzi Aliabadi S. Pritorize of Effective Organizational Factors on Improvement of Productivity of Human Resources of Small Industries, J Business Survey, No 39.
Antoncic, J. A., & Antoncic, B. (2011). Employee loyalty and its impact on firm growth. International Journal of Management & Information Systems (IJMIS), 15(1).
Ball, G. A., Sims, H. P., & Trevino, L. K. (1994). Just and unjust punishment: Influences on subordinate performance and citizenship. Academy of Management Journal, 37, 299-322.
Bansal, Harvir S., Mendelson, Morris B. & Sharma Basu (2001), “The impact of internal marketing activities on external marketing outcomes”, Journal of Quality Management , No.6 , pp. 61-76.
Bansal, HS, & Taylor,SF, (1999), The service provider switching model (SPSM): a model of consumer switching behavior in the service industry, journal of service research, Vol2, No2. Pp200-18.
Bapna, R., Langer, N., Mehra, A., Gopal, R., & Gupta, A. (2013). Human Capital Investments and Employee Performance: An Analysis of it Services Industry. Management Science, 59(3), 641-658.
Bateman, T.S. and Organ, D.W. (1983), “Job satisfaction and the good soldier: the relationship between affect and employee “citizenship?”, Academy of Management Journal, Vol. 26 ,pp. 587-95 .
Becker, H.S.,(1960), “Notes on the concept of commitment”, The American Journal of Sociology, 66,1, JSTOR.
Bellou,V.,Andronikidis.A.,(2008).”The impact of internal service quality on customer service behavior”International Journal Of Quality & Reliability Management, 25(9),493
Bentein, K., Vandenberg, R. J., Vandenberghe, C. & Florence, S. (2005). The role of change in the relationship between commitment and turnover: A latent growth modeling approach. Journal of Applied psychology, 90, 468- 482.
Blanchard K., Carlos J. P. , Randolph A.(1999) ; “The 3 keys to empowerment “; SanFrancisco:Berret-Koehler Publisher.
Bontis, N. , (2001), Assessing Knowldege assets: a review of the models used to measure intellectual capital, International Journal of management Reviews, 3(1), 41-60.
Cesare, F.P. (2005). Italy: The case of the Revenue Agency. In Staff Participation and Public Management Reform: Some International Comparisons, London: Palgrave MacMillan.
Clotty .T.A, collier ,D.A & stodink .M, (2008) ,”Drivers of customer loyalty in a retail store environment” , Jurnal of service science .Vol.1 No.1 ,pp.35-48
Colquitt, J. A., Lepine, J. A., & Noe, R. A. (2000). Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research. Journal of Applied Psychology, 85(5),pp 678-707.
Datta, D., Guthrie, J. & Wright, P. (2005). Human resource management and labor productivity: does industry matter? Academy of Management Journal, 48 (1):135-145.
Deluga, R. J. (1995). The relationship between attributional charismatic leadership and organizational citizenship behavior. Journal of Applied Social Psychology, 25, 1652-1669.
Donio, J, Massari, P & Giuseppina, P 2006,’Customer satisfaction and loyalty in a digital environment: an empirical test’, Journal of Consumer Marketing, vol. 23, no. 7, pp.445-57.
Edvinsson, L. , (2001), Intellectual capital- realizing your comppanys true value by finding its hidden roots, Harper Business, New York.
Eisenberger, R., Fasalo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment and innovation. Journal of Applied Psychology, 75, 51-59.
Ellis S, Dick P. Introduction to Organizational Behavior. Mc- Graw Hill,2003
George, WR 1990, ‘Internal marketing and organizational behavior: a partnership in developing customer-conscious employees at every level’, Journal of Business Research, vol. 20, no. 1, pp. 63-70.
Greene, G. R., & Mi, M. A. (2013). A Systems Model for Teaching Human Resource Management. International Journal of Business and Social Research, 3(5), 1-12.
Guzman, M., Rodriguez, B. & Manautou, P., The Link between Customer Satisfaction and Employee Satisfaction in Restaurant Industry,www.itesm.mx.
Hellriegle,donoslocum,john,woodman,Richard(1995).organiztional behavior,new york :westpublishing companStrategic Management‚ John Wiley & Sons, New York.
Holtom, B.C. , Mitchell, T.R. , Lee, T.W. , Inderreiden, E.J. (2005), Shocks as causes of turnover: What they are and how organizations of manage them, human resourse management, 44(3), 337-352.
Kaneshiro, Paul.,(2008) Analyzing The organizational Justice, Trust, And Commitement Relationship in a public organization., Doctor of Phylosophy Submitted on north central University, pp.14-20.
Kehoe, R. R., & Wright, P. M. (2013). The Impact of High-performance Human Resource Practices on Employees’ Attitudes and Behaviors. Journal of Management, 39(2), 366-391.
Keller, K.L., “Strategic Brand Management: Building, Measuring, and Managing Brand Equity”, Prentice Hall, Upper Saddle River, NJ, 1998.
Khalilian S, Rahmani F. Survey on Affecting factor on agronomy Human Resource of Iran. Journal of Sciences &Industris of Agronomy, Vol 22, No 1, 2008.
Kim J. Information Technology and Firm Performance in Korea. Thirteenth Annual East Asian Seminar on Economics.2001.
Krameddine, Y. I., DeMarco, D., Hassel, R., & Silverstone, P. H. (2013). A Novel Training Program for Police Officers that Improves Interactions with Mentally Ill Individuals and is Cost-effective. Front Psychiatry, 4:9. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3600939/
Lings,I.N.,Greenley,G.E.,(2010).”Internal market orientation and marker-orientation behaviours”, Journal Of Service Management,21(3),322-324
Maleki M, Mousazadeh M, Ahmadi M. Survey on Related Factors about Productivity of Human resources in Selected Hospitals of Mazandaran University of Medical Sciences. J ournal of Health Management, Vol 8, No 20.2005.
Marcel Gommans, Krish s.krishnan & katrin B. (2001), scheffold, “from Brand loyalty to E-Loyalty: A conceptual framework, Journal of Economic and social Resrch 3(1), 43-58
Mayer?Foulkes, D. (2013). A Cross?country Causal Panorama of Human Development and Ustainability. Review of Development Economics, 17(2), 235-251
McMullan, R & Gilmore, A 2008, ‘Customer loyalty: an empirical study’, European Journal of Marketing, vol. 42, no. 9/10, pp.1084-94.
Meyer, J. P., Allen, N. J. & Gellatly, I. R. (1990). Affective and continuance commitment to the organization: Evaluation of measures and analysis of concurrent and time-lagged
relations. Journal of Applied psychology, 75, 710-720.
Meyer, J.P., Allen, N.J. & Smith, C.A (1993), Commitment to Organizations and Occupations: Extension and Test of a Three, Component Conceptualization, Journal of Applied Psychology, vol. 78, No.4, PP:538-551.
Meyer, P. J. & Allen, J. N. (1997). Commitment in the workplace: Theory, re search, and Application. Thousand Oaks, CA: Sage
Miozza, Michael L. and David C. Wyld. ((2002. The Carrot or the Soft Stick?: The Perspective of American afety Professionals on Behavior and Incentive-Based Protection Programmers. Management Research News 25(11).
Moorman, R. H., & Blakely, G. L. (1995). Individualism-collectivism as an individual differencepredictor of organizational citizenship behavior. Journal of Organizational Behavior, 16, 127-142.
Morgan, R. M and Hunt, S. D. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, No. 3, pp: 20-38.
Mosisescu, 0.1, (2005),A conceptual analysis of brand loyaltyas
Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36, 527-556.
O’Reilly, C., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71, 492-499.
Oliver, R. L. (1999), “Whence Consumer Loyalty”, Journal of marketing, Vol21, No2, pp 36-50.
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome . Lexington, MA: Lexington Books.
Piercy, N.F., and Morgan, N.A. (2006). Internal marketing: the missing half of the Marketing Program. Long Range Planning, 24(2), 82-93.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107-142.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1996). Transformational leader behavior and their effects on trust, satisfaction, and organizational citizenship behavior. Leadership Quarterly, 1, 107-142.
Poyan S A, Masoumi M . establishment OF Productivity Cycle. 7th Conference of Quality & Productivity,Tehran,2009.
Pritchard, A. (2003). Understanding government output and productivity. Economic Trends, 59 (6): 27-40.
Puukka, J., Charles, D., Mora, J. G., & Nazare, H. (2013). Higher Education in Regional and City Development: Basque Country, Spain. France: OECD
Rafiq, M. and Ahmed, P.K. (2000)، “Advances in the IM concept: Definition, synthesis,and extension”, Journal of Services Marketing, Vol.14, No.6, pp449-462.
Ranaweera, C & Prabhu, J, (2003), On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word-of-mouth, journal of targetive. Measurement and analyses for marketing , Vol12, No1, pp82-9.
Rashid, T.,(2003), Relationship marketing: case studies of personal experiences of eating out, British Food Journal, 105, 10, Birmingham, UK.
Renwick, D. W., Redman, T., & Maguire, S. (2013). Green Human Resource Management: A Review and Research Agenda. International Journal of Management Reviews, 15(1), 1-14.
S.K. Mukherjee & Duleep Singh, (1975), “Towards high productivity, Report of a seminar on higher producitivity in pubilcsector production enterprises”, New Delhi, Bureau of public Enterprises, PP.91-103.
Sahoo, D. Preeta, H,(2007), Loyalty programmer Applications in Indian, journal of service industry. Vol 12, No2, pp 7-11.
Savareikiene, D. Daugirdas, L.,( 2009), Forms of Expression of Employee Loyalty, available at: http://www.su.lt/old.su/bylos/mokslo_leidiniai/soc_tyrimai/2009_16/savareikiene. pdf. 89/12/20
Schnake, M., Dumler, M. P., & Cochran, D. S. (1993). The relationship between “traditional” leadership, “super” leadership, and organizational behavior. Group and Organization Management, 18, 352-365.
Smith, E. & Borgvall. J. (2006), Team and collective performance. R&T Organizations.